CONFERENCES & WORKSHOPS PROGRAMME

Increasingly flexible and scalable, technological solutions for the logistics sector are becoming more widely available and are adapting to different types of needs and budgets. Focus on the adaptations made by solution providers and feedback from successful and promising installations. 

The Net Promoter Score (NPS) is much more than a simple satisfaction indicator – it is a true management tool for driving customer performance.

At DPD France, we place the voice of our customers at the heart of our daily actions. Each rating we receive represents an opportunity for improvement — a signal to strengthen the quality of our services and the efficiency of our operations.

By analysing feedback and verbatim comments, we make NPS a genuine engine of operational excellence, fostering team engagement and customer loyalty.
Our ambition: to transform every piece of feedback into a source of progress, and every experience into a shared success.

A warehouse is far more than just a storage space: it is the beating heart of logistics performance.
And to get the best out of it, you need to look at it from every dimension:

Volume: because every cubic metre counts, and optimising space means unlocking potential.
Technology: because with digitalisation, automation, and robotics, technology is no longer an option, but a strategic driver.
Time: because a high-performing warehouse is one that reduces lead times and streamlines flows.
Cost: because every efficiency gained, every waste avoided, translates directly into competitiveness.
People: because behind every system, every process, there are teams that need to be engaged, trained, and valued.

It is in the balance of these five dimensions that lies the difference between a warehouse that merely copes… and one that truly performs.

Our role? To support you in transforming your warehouses into genuine growth accelerators.

Emotional intelligence (EI) is no longer just a bonus skill – it is a core competence for every future employee, as highlighted in the Future of Jobs Report 2025 by the World Economic Forum. In today’s fast-paced and digitalised world, greater emotional intelligence in the workplace is essential for building effective supplier partnerships and driving overall success.

This talk will explore a grassroots, company-wide initiative launched within a major aerospace corporation, known as the “+Emotional Energy@Work” initiative", which now has over 3,700 active followers. This programme has revitalised the organisation and extended its impact beyond supply chain, quality, and manufacturing.

Key topics covered:

• Applying EI in a technical environment: Learn how emotional intelligence can be successfully integrated into highly technical and operational contexts to boost employee engagement, enhance team performance, and foster innovation.

• Practical EI methods and tools: Discover the practical methods and tools we use to increase employee engagement and create a more emotionally intelligent workplace.

• Leadership skills and EI strategies: Explore key leadership competencies and EI strategies for effectively managing others during breakdowns and overcoming major operational crises with suppliers, particularly in storage and logistics.